Frequently Asked Questions

Out of an abundance of caution, our box office will be closed until further notice.

For status on upcoming events, please check our websitewww.observatorysd.com or https://www.ticketmaster.com/discover/eventupdates

You can also leave a message for our venue box office and we will respond as quickly as possible info@observatorysd.com


COVID-19 INFORMATION

The safety of our artists, fans, and staff is always our top priority and planned for accordingly. We encourage those who are sick to stay home, and remind everyone coming to our venues to wash their hands regularly with soap and water and use hand sanitizer.
 
We continue to implement preventive measures at all Live Nation Venues in line with the recommendations of the Centers for Disease Control and Prevention (CDC) and other health agencies. We have taken the following steps to help ensure the health and safety of everyone who walks into our buildings:

  • Extra hand sanitizer dispensers at all bathroom areas, concessions stands, lobbies, offices and backstage
  • Additional signage and messaging in restrooms, backstage and offices to help reinforce basic health and hygiene practices
  • Eliminating hand pump condiment dispensers, providing individual packages instead
  • Granting fans ability to bring disposable wipes and hand sanitizers into all venues
  • Janitorial staff equipped with additional USDA and Food Code Compliant disinfectants and wipes for immediate cleaning response
  • Increased frequency of cleaning routines and disinfection of high touch areas

For updates and information about COVID-19, please visit the CDC’s website. We recognize this is a very fluid situation, and will work to update our ticket purchasers with new information as it becomes available to us.


Q: Where is The Observatory North Park located?

A: We are located at 2891 University Ave, San Diego, CA 92104. The main entrance to the venue is located on 29th Street next to the box office.

Q: When is the box office open?

A: Currently, the box office is open 2 hours before doors any night there is an event and will remain open until 30 minutes after the headliner goes on. The box office is also open Monday through Friday from 12 pm to 6 pm. The box office is located on 29th Street.

Q: Is there a fee if I purchase tickets through the box office?

A:Yes, for tickets purchased through the box office there is a $3 fee per ticket.

Q: What is your policy on all ages shows?

A: For all ages events, all guests under the age of 18 must be accompanied by a parent, guardian, or responsible adult over the age of 25 with written authorization. No refunds will be given to guests not abiding by this policy.

Q: If I am a minor can I attend an 18+ (or 21+) show with a parent or legal guardian?

A: No, all guests must meet the minimum age requirement for the show. You must have a valid ID indicating that you meet the minimum age restriction. Any guest without a valid ID will be denied entry without a refund.

Q: Where is the best place to park?

A: We are located across the street from the North Park Garage located on 29th St between University Ave. and N. Park Way. We offer validation for the garage at the box office or at the front door after the show is over. Please have your parking receipt and event ticket available to redeem the parking validation.

Q: Do you offer food and drinks?

A: Yes. We have a full bar in the theater and we offer a limited food menu.

We are also connected to West Coast Tavern. For full food and cocktail menu as well as dining reservations, please go to www.WestCoastTavern.com.

Q: What are the hours for West Coast Tavern?

A: Our Kitchen is open every day until midnight (late night menu available from 10pm-12am).

Monday – Friday 4pm — 2am

Friday – Sunday 10am — 2am

*Saturday and Sunday, Brunch is served from 10am – 3pm and Dinner is served from 3:30pm to 10pm (with late night menu 10pm-12am).

*Happy Hour: Daily 4pm — 6pm

Q: What types of payments do you accept?

A: At the box office, we accept cash, Visa, and Mastercard.

Q: Do you allow cameras in the venue?

A: No cameras are allowed in the venue unless you have a media pass. Media passes must be acquired through artist management or artist publicist.

Q: Are there seats in the venue?

A: Unless otherwise noted, all of our concerts are standing room only. Certain seated events will be specifically noted on our website/Ticketweb. ADA accommodations are available on a first come, first serve basis.

Q: What items are not allowed in the venue?

A: The following items are NOT allowed in the venue:

  • backpacks
  • cameras, GoPros, iPads
  • selfie sticks
  • helmets
  • reusable water bottles
  • pepper spray
  • knives, chains, any other weapons
  • pens, sharpies, pencils, highlighters
  • outside food and beverages
  • drugs and alcohol
  • lighters
  • bandanas
  • gang related apparel
  • other items at management discretion