Plan Your Visit

Professional cameras and/or cameras will detachable lenses are NOT allowed without a valid media pass. Personal point-and-shoot cameras or cellphones are OK.

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. If you do not have a container with a name on it, we may request documentation that allows us to confirm the need for this medication as you enter the venue. Please only bring what is required for the duration of the event. We cannot store any type of medication. Over-the-counter medication must be in its original packaging.

If you lose an item while you are at an event,  please call (619) 239-8836 to see if it has been turned in. Please allow 24 to 48 hours for the team to look for your item and respond back to you. The venue is not responsible for any lost, stolen, or damaged items. As a courtesy, we hold lost items for 30 days.

The Observatory is a completely non-smoking venue. Smoking is only allowed in designated outdoor smoking areas.

In-and-outs are not permitted at our venue. Make sure you don't leave the venue unless you don't plan on coming back!

Age requirements differ depending on the event. All age requirements are listed on our online event calendar. If no age restriction is listed, the event is all ages.

Yes, you can book our event venue for your next corporate event, private concert, social gathering, wedding, reception, fundraiser and more. For more information, please click here.

Yes! We are a cashless venue. Visa, MasterCard, Discover, American Express & ApplePay are accepted at all points of sale.

Clear bags no larger than 12” x 6” x 12” are Okay. Small clutch bags up to 6”x 9” do not need to be clear. No other bags of any type will be allowed. All bags will be searched upon entry.

Most events only offer General Admission standing and seating, which are first-come, first-serve. Please refer to the event page for seating options by event.

A valid ID is required to attend any age restricted events and to consume alcohol. Accepted forms of identification include state-issued ID or Driver’s License, valid non-expired US Government or Military ID, or an official passport.

The Observatory has a very strict underage drinking policy that follows state law, and if you do not have acceptable ID that states your age at 21 or older, you will be considered the same as a minor and will not be able to purchase, consume or possess alcohol in the venue. Violators will be removed from the building without warnings and will not be eligible for a refund.

All guests ages 3 and older need a ticket for entry. Please provide ear protection for children.

You may pick up your tickets at our box office 2 hours before doors on show nights. Artist guest list may not arrive until doors time. Remember to bring your photo ID and the credit card used to purchase your tickets!

Tickets are not transferable. The original ticket purchaser must go back to the original point of purchase to make the change. If you are a radio contest winner, guest of someone in the band, or a VIP client, please touch base with your original point of contact and they will get in touch with us to make any changes on your behalf.

Unless a show cancels or changes time by more than two hours, refunds are handled on a case-by-case basis. Please contact the point of purchase for inquiries.

Tickets for cancelled shows can be refunded at the point of purchase. If you purchased tickets online through LiveNation.com or Ticketmaster.com, your refund will automatically be processed once funds are received from the event organizer, which is usually completed within 30 days. If you purchased tickets at the box office, please call our box office at (619) 239-8836.

If an event is postponed, rescheduled, or moved, your tickets are still valid for the new date and no further action is required. Emails will be sent to ticket holders notifying them of any available refund options for the event. The status of your event, and any options available, can always be found in your online account.

The Observatory North Park strives to make our venue and live experiences inclusive and accessible.

The main entrance to the Observatory North Park is fully accessible. The accessible restrooms are located on the main level in the lobby. If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID.

For the full list of our accessibility information, click here.